Wahana Express is a logistics and parcel delivery-company that was founded in1998 and the Headquarters is in Banten-Indonesia. The company has over the years grown with overseas branches in Singapore, over 2,500 employees, and over 3,500 agent partners.
Customer Support Email: [email protected]
The tracking number consists of 8 characters (letters and numbers), for example, ASU57429.
The company provides Express shipping services across Indonesia and Singapore. The Express delivery service is cost-effective, quick, convenient, and has these key features:
Wide network coverage
A:— You should have the shipping item with the correct delivery destination address, correct addressee’s name, contact details, postal code, and the neighborhood.
A:— The Company will make follow-ups on the receiver’s address. In case the Customer Care establishes that the address is incomplete or wrong, it will be sent back. An item Return will attract an additional fee to the original delivery charges.
A:— Enter the tracking number on the textbox of this page Wahana Express e-tracking tool.
A:— Yes. The displayed charges are inclusive VAT and final.
A:— Wahana Express plays its role to process and deliver your items to the destination address. Unfortunately, the airport may decline and seize the items leading to the expiry of your shipping cost.
A:— Yes. You can request a return of the items at an additional fee. However, there are cases in which not all the seized items can be returned, if for example, prohibited.
A:— Yes. You can track the status of your item on Return at an additional cost.
A:— Wahana recommends bubble plastic and cardboard box parcel packaging.
A:— You should visit the Wahana Express website to get the cost. Alternatively, you can also contact Customer Support.
A:— Wahana Express offers insurance for all shipping items.
A:— Yes. You should contact Customer Care to start the claim process.
A:— The Company rejects damage claims if the item’s exterior packaging is intact.
A:— The courier will compensate for the maximum amount indicated on the receipt.
A:— Wahana Express makes instant compensation only if the relevant documents are complete and correct.
A:— No. Wahana does not allow claims related to items classified as prohibited.
A:— Customer Care has 19 divisions to provide efficient and quality Customer Services. Therefore, you should contact Customer Care with regards to the destination address.
A:— Wahana reserves the right to open and inspect the contents of the package without the sender’s knowledge.
A:— Yes. The maximum weight per shipping item is 50 kg and 30 kg for Indonesia and Singapore deliveries respectively.
A:— The Wahana Express insurance premium is 0.5% of the initial item value.
A:— Wahana Express has an online Check Rates tool to calculate the shipping cost. The cost depends on the origin, destination, weight, and item dimensions.
|Received||The addressee in the receiver’s hands|
|Dispatched||The item left the courier office for delivery|
|Picked up||Item picked up by the courier for delivery|
|In transit||Item delivery is on course|
|Returned||Item sent back to the original sender|
|Claim filed||A claim made by the item sender|
|Undelivered||Item delivery was unsuccessful|
|Seized||Item is held by the destination airport authorities|
|Out of delivery||The item is out for delivery from the courier office|
|Rejected||Item rejected by the receiver|
|At the Customs Center||Item pending clearance at the Customs Center|
|Claim filed||The item sender has filed a claim|
|Origin||The item is received at the originating SkyNet station|
|Item awaiting departure||The item is at the terminal pending delivery|
|Item En route to the destination||The item delivery is on course|