This is a courier company founded in 2000 and the headquarters is in South Africa.
Customer Care Number: 010 222 2300
Email: [email protected]
Fax: 086 643 3385
The tracking number has 13 characters (letters and digits), for example, RR045010453FI.
The company offers several domestic and international delivery services that include:
Same Day Express
This is the fastest shipping service for time-sensitive domestic shipments. There is a wide range of Same Day express services namely:
Domestic shipping service for bulky or heavy consignments that require delivery within 24 and 96 hours at minimum and maximum, respectively.
This is a domestic flight shipping service for non-urgent shipments that require delivery between 36 and 120 hours.
International Document Courier and Airfreight
This is an international shipping service for documents and parcels to almost every global destination. Documents should weigh a maximum of 30 kg and Airfreight transit shipping time is 48 or 96 hours.
A: — The Courier Guy reserves the right to use third-party shipping services of its choice. The company also,
A: — The courier requires the recipient to collect a shipment within 10 days from the delivery date. If not collected within that period, the company will dispose of the item.
A: — The courier has the sole right to open and examine any shipping item to enforce security and shipping standards.
A: — The courier gives customers a grace period of 30 days after the due date to complete payment, failure to which it will:
A: — No. The courier only allows shipments with a maximum weight of 50 kg and size 111.
A: — No. The courier only delivers items that are registered as the property of the sender.
A: — The courier will not be liable:
For any loss or damage caused by fragile or perishable nature of items.
If a parcel weight and size exceeds the limitations
In case of inadequate item packing and packaging
A: — The Courier Guy will return the item to the sender or customer in case undeliverable. In this case, the sender will incur all costs associated with the return process.
A: — No. The company does not provide shipment insurance. However, there are certain instances in which the company will assume liability for any peril caused to the shipping item.
A: — You should lodge a claim in writing to the Courier within 48 hours of delivery.
A: — The courier will only be liable for a maximum of R330,000 of the declared value.
A: — You should enter the waybill number on the Track and Trace page of the Courier’s portal.
A: — Yes. Saturday service is available to nearly all regions at an additional fee. You should 0800 268 743 for more information regarding Saturday delivery.
A: — No. The courier does not allow delivery postal addresses or P.O Boxes.