This is an Australian Post-owned transportation and logistics company that was founded in 1974 and the Headquarters is in New South Wales-Australia.
Customer Care Number: +61 13 2345
The tracking number consists of 12 characters (letters and digits), for example, 8OOZ50001305.
The company offers a wide range of cost-effective and efficient delivery services that include:
This delivery service has the following key features.
This is a shipping service with the following features.
The Courier service has the following features.
This is an interstate delivery service whose key features include:
A:— The personnel will leave you a Sorry We Missed You delivery notice at your letterbox or door. The notice contains information on how to collect the item from a StarTrack depot or a Post Office the next working day.
A:— Enter the reference number on the StarTrack e-tracking portal.
A:— Yes. The proof of delivery is available online through my StarTrack website.
A:— StarTrack has a Transit Time Tool for calculating the transit time. You should visit the e-portal to estimate your item shipping time.
A:— StarTrack strives to meet its customers’ shipping needs. However, it is not always a guarantee to ship within specific timeframes. This is due to the large shipment volumes and tight delivery schedules. You should, therefore, choose Premium or Next Flight delivery service.
A:— Firstly, you should track your item using the StarTrack Tracking Tool. If not satisfied with the tracking results, call the Customer Care for further assistance.
A:— No. The courier driver cannot call you before making the delivery due to road safety precautions. Alternatively, you should call Customer Care for more information.
A:— Yes. The company allows parcel deliveries to postal addresses.
A:— There are two possibilities for this:
A:— You should contact the sender immediately you receive such an item. The sender will, in turn, initiate the claim process by writing to the company.
A:— StarTrack can re-deliver/redirect your shipping item to another address if delivered either to a StarTrack depot or a Business Hub.
A:— The maximum number of days for holding an item is 10 days. If this time lapses and the item are still uncollected, the company will return it to the sender’s address.
A:— The type of options depends on the delivery service in use. If the notification reads that the parcel is at the Post Office, you should personally collect it and if otherwise, you can:
A:— No. StarTrack Express does not offer delivery services during public holidays.
A:— The Company reserves the right to dispose of or sell uncollected shipping items after 60 days of futile efforts to reach you. Furthermore, StarTrack Express will not be liable for any explanation for the course of action.