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Star Track Tracking | StarTrack Express

Star Track Tracking | StarTrack Express

+61 13 2345
http://www.star-track.com.au/
(1 reviews)
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(1 reviews)
  • Jerome says:
    Aug 23, 2019 06:28 am

    Tracked my item through the whole process. Smooth transit

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StarTrack Express Tracking

This is an Australian Post-owned transportation and logistics company that was founded in 1974 and the Headquarters is in New South Wales-Australia.

OrderTracking offers parcel tracking services from over 600 couriers including China EMS(ePacket), Yanwen, China Post and others. Easily track your Star Track parcels here!

StarTrack Express Customer Contact

Customer Care Number: +61 13 2345

StarTrack Express Tracking Number

The tracking number consists of 12 characters (letters and digits), for example, 8OOZ50001305.

Track your Star Track parcels and mails delivery

StarTrack Express Delivery Tracking

The company offers a wide range of cost-effective and efficient delivery services that include:

  1. Road Express
  2. StarTrack Premium
  3. StarTrack Courier
  4. StarTrack Next Flight

Road Express

This delivery service has the following key features.

  • Customer Support Service
  • Proof of delivery
  • Tracking feature
  • Daily service and reporting
  • Online pickup and re-delivery services

StarTrack Premium

This is a shipping service with the following features.

  • More delivery options
  • Customer Support Service
  • ID site and capture
  • Next-Day delivery
  • Proof of delivery

StarTrack Courier

The Courier service has the following features.

  • Same-Day delivery service
  • Variety delivery speeds
  • 24/7 Customer Support
  • Tracking feature
  • 24 hours delivery

StarTrack Next Flight

This is an interstate delivery service whose key features include:

  • 24 hours-Customer Support
  • Tracking feature
  • 24 hour-pickup and delivery services
  • Specialist drivers

StarTrack Express Shipment and Delivery FAQ

Q: What happens if I miss an item delivery?

A:— The personnel will leave you a Sorry We Missed You delivery notice at your letterbox or door. The notice contains information on how to collect the item from a StarTrack depot or a Post Office the next working day.

Q: How do I track my parcel?

A:— Enter the reference number on the StarTrack e-tracking portal.

Q: Can a non-account holder get proof of delivery?

A:— Yes. The proof of delivery is available online through my StarTrack website.

Q: When will my shipping item arrive at the destination?

A:— StarTrack has a Transit Time Tool for calculating the transit time. You should visit the e-portal to estimate your item shipping time.

Q: Can you ship my item at a precise time?

A:— StarTrack strives to meet its customers’ shipping needs. However, it is not always a guarantee to ship within specific timeframes. This is due to the large shipment volumes and tight delivery schedules. You should, therefore, choose Premium or Next Flight delivery service.

Q: What should I do if yet to receive my item?

A:— Firstly, you should track your item using the StarTrack Tracking Tool. If not satisfied with the tracking results, call the Customer Care for further assistance.

Q: Will the driver call me before making the delivery?

A:— No. The courier driver cannot call you before making the delivery due to road safety precautions. Alternatively, you should call Customer Care for more information.

Q: Can I send a parcel via StarTrack to a P.O Box or a Postal address?

A:— Yes. The company allows parcel deliveries to postal addresses.

Q: Why did you deliver my item to a StarTrack Hub and not the post office?

A:— There are two possibilities for this:

  • The consignee may have requested the company to return the item to the sender via the StarTrack Hub
  • The Post Office may have weight and size limits hence may be impossible to hold the shipping item

Q: What if I receive a damaged item?

A:— You should contact the sender immediately you receive such an item. The sender will, in turn, initiate the claim process by writing to the company.

Q: Can you redeliver/re-direct my shipping item?

A:— StarTrack can re-deliver/redirect your shipping item to another address if delivered either to a StarTrack depot or a Business Hub.

Q: Is there a duration limit to which my item can be held at StarTrack depot?

A:— The maximum number of days for holding an item is 10 days. If this time lapses and the item are still uncollected, the company will return it to the sender’s address.

Q: What options do I have when I get a Sorry We Missed You notification?

A:— The type of options depends on the delivery service in use. If the notification reads that the parcel is at the Post Office, you should personally collect it and if otherwise, you can:

  • Request to collect from the StarTrack Express depot where the company will inform you on when the item is ready
  • Request another delivery attempt to the same or a different address. Alternatively, you can the company to leave your item at a safe location even if not at home.

Q: Can I send or collect an item during a public holiday?

A:— No. StarTrack Express does not offer delivery services during public holidays.

Q: What if I fail to collect my Return item?

A:— The Company reserves the right to dispose of or sell uncollected shipping items after 60 days of futile efforts to reach you. Furthermore, StarTrack Express will not be liable for any explanation for the course of action.

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