RL Couriers is a family shipping and transportation company that was started by Ralph L. “Larry” Roberts in 1965. The Headquarters is Wilmington, Ohio-USA. The company has grown over the years to serve internationally and has over 10,000 employees.
RL Couriers Customer Support Telephone: 800-543-5589
The Company offers the following domestic and international delivery services.
§ Less than Truckload (LTL) service
§ Truckload service
§ Global Logistics services
This is a delivery service essential for regular and small (less than 20,000 lbs.) shipments within the USA borders. LTL also covers Puerto Rico, the Caribbean islands, the Dominican Republic, Mexico, and Canada. The service is tailored to meet your delivery needs through the following ways:
1. Jet Express (RL expedited service)
This is a tailored LTL transportation service that offers faster shipment delivery. It is suitable for urgent shipments and has lower rates compared to Air Freight. Below are the key features of the Jet Express service.
§ Offers Next Day delivery
§ Weekend delivery service
§ Provides 24 hour- weekly delivery service
§ Has a team for the ground expedition
2. The LTL guaranteed service
LTL offers a guaranteed by 5:00 pm, Hourly, and by Noon local/international deliveries.
This is a delivery service offered for shipments weighing over 20,000 lbs. This delivery service has been further tailored through the Truckload Expedited. The following are the key features of the Expedited Truckload.
§ The Refrigerated service for perishables
§ The Dry Van
§ Special equipment for handling delicate shipping items
The RL Couriers provide International Shipping services through the following ways.
The Air Freight
The Air Freight international shipping service is ideal for your urgent and special care shipment needs. It is efficient, reliable and convenient for the Air Cargo and offers the following delivery options.
§ Economy service
§ Standard (General) service
§ Priority delivery
§ Same-day processing and delivery pickup
§ A guaranteed Next-Flight-Out service
The Air Charters
This is a shipping service offered through a partnership between RL and other major air carriers. It offers tailored logistics solutions for your large shipping needs. The key Air Charters features are:
§ Handles super-heavy air cargo
§ The pickup delivery service
§ Serves both domestic and international shipping needs
§ Has 24 hours tracking and customer support service
§ Ideal for special, sensitive, and critical cargo
To track your shipping item, log in to the company’s Track and Trace e-portal and enter the Reference/Bill of Lading/PRO number. The number usually consists of 9 digits and ends with a hash (#) for example 123456789#.
RL Couriers have a shipping time calculator on the official website. The shipping/transit time depends on the pickup date, the country of origin, and the destination country. You should enter these details on the RL Couriers e-portal to establish the transit time of your item. The calculated time is just an estimation of the actual delivery time. For this reason, there may be a slight time difference between the actual and estimated time.
[PC and Mobile Compatible] – Track your shipment from any location around the globe. Be it from home or office, you use the device at your disposal.
[Get real-time updates] – Receive frequent SMS notifications regarding the status of your shipping item.
[Bulk Track and Trace RL courier shipment] – Make follow-ups of your multiple shipments with just a single online key input.
[Ideal for e-commerce shipping] – Ensure that you grow your business through earning confidence from your customers.
A:— Yes. RL couriers provide a Weekend Express service that operates between Monday and Friday. This service is efficient and reliable for your business weekend shipping needs.
A:— RL couriers hardly experience delivery delays. However, there are unavoidable situations that may lead to delivery delays. They include:
§ Poor weather condition
§ Special operational events that may affect service delivery
§ Natural calamities
The RL couriers have a Delay Map to show the disrupted delivery routes in the event of any of the above unavoidable circumstances.
A:— The RL Couriers provide a rate quote section in the e-portal. You can establish the right service for your shipping item by filling in the following shipment details in the section.
§ The number of pieces
§ The class
§ The weight measurement
§ The package type
§ The item general description
A:— The RL provides Reverse Logistics service. In such a case you will return it through a pickup and the courier will take it back to its source free of charge.
A:— The LR has a Claim section in the e-portal whose purpose is to assist clients who may encounter such a scenario. When making a freight claim, you should submit the following documents.
§ An original copy of the Bill of Lading/freight bill
§ A filled-in damage/loss claim document
§ If the item is repairable, include a copy of the repair cost estimate/invoice
§ An original copy of the merchandise receipt/invoice