Purolator is a 91% Canada Post-owned Courier Company that was founded in 1960 and the Headquarters is in Mississauga, Ontario-Canada. The courier has comprehensive worldwide coverage with over 112 Shipping Centers, 175 functional facilities, and over 10,000 employees. Purolator specializes in both domestic and international parcel delivery and logistics services.
Customer Care Telephone:
Email: [email protected]
The tracking number consists of up to 13 characters (letters and numbers), for example, RR045010453FI
The courier makes both local and international parcel deliveries through the following Express services.
Same Day delivery
The courier offers Same Day deliveries to all regions across Canada. Here are the various Same Day services:
Purolator Express International
This delivery service guarantees parcel delivery within 48 hours to over 210 countries worldwide from the time of booking a delivery slot. This is an ideal service for import businesses as it is efficient and economical.
Purolator Express International 09:00am
This Express service guarantees deliveries to and from Canada by 9:00am two days after posting. However, the service only serves specific international destinations indicated on the Purolator website.
Purolator Express International 10:30am
Purolator delivers shipments through this service by midday (10:30 am) 48 hours after posting. However, deliveries to Canada through this service are only from specific international destinations.
Purolator Express International 12:00pm
International deliveries to and from Canada through this service are made by noon two days after posting to specific destinations.
The transit time is an estimate of the time it will take to deliver an item from one location to the other. Purolator Company has a Time Estimate tool on its website. The transit time varies depending on the origin, destination, quantity, and weight of the shipping item. You should fill in these details on the shipping time calculator to determine the transit time of your item.
A:— No. The minimum age for receiving a shipment is 18 years in Quebec and Alberta provinces while in other Canadian regions it is 19 years.
A:— Enter the shipment tracking/reference number on the Purolator e-tracking portal.
A:— You should make a claim within 15 days from the delivery date by calling the Customer Care. The telephone number is provided on the receipt or invoice and you should possess the Bill of Lading number.
A:— Purolator will not complete the delivery but will instead return the shipping item to the nearest Purolator station. The courier will reach the sender for further instructions and in case of a return the sender will incur the cost.
A:— Yes. Purolator allows weekend Express shipments for both domestic and international parcels. However, shipments to specific USA regions will attract an extra fee.
A:— Yes. This is only allowed for customers using the Same Day delivery service in which they will incur an extra charge.
A:— Yes. Purolator allows customers to make additional delivery requests to the indicated address while the initial is en route. This service will attract an additional fee.
A:— You can change the delivery address of your shipping item at an additional fee by calling Purolator Customer Care.
A:— The courier has an online tool on its website that enables customers to determine the regions which Purolator delivery services cover.
A:— Purolator will hold your shipping item at its location for a maximum period of 5 working days.
A:— Purolator will leave an attempted delivery notice advising you on where to collect your item. Alternatively, you can contact the Customer Care for another delivery schedule at an extra charge.
A:— Yes. To cancel a pickup request login to your Purolator online account and enter the pickup date to amend or cancel. Alternatively, you can perform this by contacting the Customer Support Center.
[Timely SMS updates] – Get the timely and regular status of your shipment.
[Useable over PC and Mobile] – Track your shipping item from either of these electronic gadgets at your disposal.
[Bulk track your Purolator shipment] – Make multiple tracking of your shipping items in a single click experience.
[E-commerce efficient] – Use Ordertracking to make follow-ups on your online merchandise.