Kerry Express is a subsidiary of the Kerry Logistics Network Company founded in 1981 and based in Hon Kong-Asia. It provides both domestic and international last-mile delivery services which include B2B2C, C2C, and B2C. The company covers the vast Asian regions such as Thailand and Malaysia. Kerry Express has over 10,000 employees and more than 500 global distribution centers that offer efficiency in service delivery.
Customer Support Thailand Telephone: +662 238 5558
Fax: +662 237 3752
Customer service working Hours
08:30am– 10:00pm (Monday - Friday)
Claim Centre -08:30am – 6:00pm (Monday - Friday)
The tracking number is the shipment number that consists of up to 13 characters, for example, GTD123456789.
The company offers the following domestic and international delivery services
Business-to-Business (B2B)
This is a parcel delivery service for corporates like the international couriers, legal firms, financial institutions, banks, and direct sales companies.
Business-to-Consumer (B2C)
This is a parcel delivery service for the ever-growing e-commerce sector. Kerry Express delivers parcels to individual online shoppers in Malaysia and Thailand. Here are the service key features:
· It is convenient and efficient
· Parcel tracking feature
· Payment on delivery option
· Debit card, Credit card, and Cash on delivery options for doorstep deliveries
Consumer-to-Consumer (C2C)
Kerry Express caters for individual parcel delivery needs in two ways:
· Parcel Shops
· Parcel lockers
Parcel Shops
These are Kerry Express parcel delivery and pickup points that cover Thailand and Malaysia among other major Asia regions. Through these shops, sending and receiving parcels in Thailand is cost-effective, reliable and efficient. The company guarantees Next Day Thailand delivery for items received at the parcels shops latest 3:00pm.
Parcel Lockers
This is a 24/7 personal delivery service that allows you to pick up and send parcels across Bangkok’s residential and business locations.
Bangkok Sameday
This is a tailored parcel delivery service for customers in Bangkok. It has the following features:
Same day delivery
A:— The delivery fee is determined through the parcel weight, dimensions, and delivery service. The minimum fee at the Parcel Shop is 30 Baht.
A:— No. Kerry Express offers parcel delivery services during weekdays only.
A:— To track your parcel, enter the shipment number in the e-tracking portal.
A:— Yes. You can request the cancellation of your parcel delivery by calling the Customer Centre through 1217.
A:— Yes. This can be done at the Parcel Shop or by calling the Customer Support Centre. However, changing the delivery address will attract a fee of 150 Baht and will also take 1-3 business days.
A:— Kerry Express offers the safest delivery of your parcels. However, in the unlikely situation of damage or loss, you should call the Customer Support on 1217. The Customer Support team will make follow-ups and update you on the matter.
A:— The estimated delivery time is based on previous delivery records. The approximated time may differ with the actual hence it is possible to experience slight delays in delivery. Besides that, there are other unpredictable circumstances such as bad weather and incorrect address that may cause a delay. In case the delay takes longer than expected, track your parcel or contact the Customer Centre on 1217.
A:— Yes. When posting your parcel select the payment on delivery service option. The addressee can make the payments via credit card, debit card or cash on delivery.
A:— Kerry Express will send you delivery notifications either through an SMS or email. Also, the tracking feature will give you the delivery status of your parcel.
A:— You can request a pickup cancellation by calling the Customer Centre on 1217. The team will help you schedule for a later pickup service.
A:— You should call the Customer Centre on 1217 within 14 working days after the delivery date.
A:— Every Kerry Express shipment is liable to an insurance cover of 2,000 Baht for loss or damage during the delivery process.
A:— Some situations may cause delivery failures. They include:
· Parcel rejected by the addressee
· Incorrect address label
· Unsuccessful delivery attempts
Kerry Express offers free Return services for the undelivered parcels.
A:— Yes. The insurance fee is 1% of the declared parcel value (50,000 Baht maximum). Also, the parcel should be eligible for this service and must feature in the claim lists.
A:— No. Kerry Express does not offer deliveries to postal codes or PO Boxes.
[Real-time updates]– Receive real-time SMS about the status of your parcels
[Ideal for your B2C deliveries] – Improve your e-commerce purchasing and delivery experience
[Use your PC and Mobile] – Guaranteed compatibility with any device of your choice
[Bulk Track and Trace Kerry Express shipment] – Track multiple shipments in one experience
| Status |
|---|
| Item is in transit |
| Item pickup |
| Item delivered |
| Item delivery expired |
| Item undelivered |
| Item pending delivery |
| Item received |
| Item dispatched |
| Item is at the Customs office |
| Item sort |
| Item has left Customs office |
| Item destination |
| Item origin information |
This is the best parcel delivery service! The tracking was incredibly efficient.