J&T also known as Jet Express, is an Indonesia-based courier company that was founded in 2015 and offers express delivery services. These services cut across e-commerce platforms, cities, and provinces. The company through its quick deliveries meets all its customers’ needs with efficiency and convenience.
Customer Care Telephone: 021-8066-1888
Email: [email protected]
The company’s tracking number consists of up to 12 digits, for example, 888095464631.
The company offers Express services as its core delivery method. This ensures fast, effective, and convenient deliveries across Indonesia. The Express services also have value-added services that include:
A:— Jet Express ensures shipping items’ safety by providing insurance as a value-added service for its customers. The insurance fee is charged at 1% to the declared value of the shipping item.
A: -You should file a claim by calling or writing to Jet Express Customer Care within 3 and 30 days for loss and damage cases respectively.
A:— J&T only allows packages weighing a maximum of 50 kg and 1.5 meters in terms of the length.
|On delivery||The item is on its way to the destination|
|Arrived at the Drop Point||The item arrived at the Drop Point|
|In transit||The item delivery is on course|
|Departed the Drop Point||The item left the Drop Point to its destination|
|On Hold||The shipping item is on hold at the Transit Center|
|Transit Center-Arrived||The shipping item arrived at the Transit Center|
|Transit Center-Departed||The shipping item left the Transit Center for delivery|
|Booked||The item is booked for delivery at the Drop Point|
|Returned to sender||Item sent back to the original sender|
|Claim filed||A filed claim of a lost or damaged item|
|Delivered||Item successfully delivered to the destination point|
|Received||Item received by the addressee|
|Item is in transit||The item delivery is on course|
|Item awaiting departure||The item is at the terminal pending delivery|
|Item En route to the destination||The item delivery is on course|
A:— Yes. J&T offers both weekend and holiday deliveries to all the regions across Indonesia.
A:— The Company has nationwide branches and wide network coverage hence you can send and receive parcels from any corner of the country.
A:— You can schedule for a Pickup service by contacting the Customer Care through the Hotline number, mobile application, and the website.
A:— Enter the waybill/reference number on the e-tracking portal of J&T Express.
A:— The methods of payment include VIP Monthly Payment, Liquid cash transaction, and Cash on Delivery.
A:— No. The service is free of charge for parcels delivered to all regions across Indonesia.
A:— Yes. However, the company will advise if need be on the best ways to package, label, and handle the shipping item.
A: The delivery charges vary depending on the origin, destination location, and the weight measurements of the shipping item. J&T Express has an online tool that calculates the delivery charges basing on the three factors.