Greyhound Package Express is a Company based in Canada that offers shipping and freight services to over 1,000 destinations. Through its extensive worldwide coverage, the company meets the ever-growing shipping demand with its cost-effective services.
Email: [email protected]
Customer Service Telephone: 1-800-739-5020; 1-800-441-2368 (Inside Sales)
Customer Service Working Hours
(Monday - Friday) - 07:00 am – 7:00 pm
The tracking number is the package ID or waybill number, which has 13 characters, for example, GLI 1600 127 606.
Greyhound Package Express caters for corporations, business, and individual shipping needs through various services that include:
This is a delivery service for the non-urgent shipping items with key features:
This is a shipping service for the time-sensitive items and whose key features include:
This is a specialized service for items that require fast shipping by vehicles that travel to particular routes. Its key features are:
A: — No. You should call 1-800-739-5020 to prepay the shipment with a credit card or apply for a Credit Account.
A: — The ‘s services are available across all U.S regions and Canada. You should call 1-877-463-6446 for shipments within Canada. The does not provide cross-border services in Canada or Mexico.
A: — The will notify the addressee through the phone number or email address on the shipping label. If none of the contact detail is provided, the will send a postcard to the recipient.
A: — Yes. You should contact the seller to initiate the return of an item delivered by Greyhound Package Express.
A: — Yes. The delivery service is only available if prepaid upon the tender of a shipment.
A: — Yes. Greyhound Package Express will ship and hold the item at its facility for pickup.
A: — Yes. You can purchase additional insurance for a shipping item with a declared value that exceeds $100. The does not provide insurance for shipping items.
A: — Yes. A package should have a maximum weight of 100 pounds and 29” H 82” L 47” W dimensions.
A: — The charges an item depending on distance, service in use, and shipment weight. Greyhound Package Express has an online Quote tool for purposes of determining shipping rates.
A: — You should enter the waybill number to the Track a Package page.
A: — Yes. You should, however, do this soonest possible by contacting Customer Care.
A: — The following are the refund guidelines:
A: — You should file a claim in writing to the responsible for delivering or receiving the item within 180 days of the delivery.
A: — No. Greyhound Package Express only delivers Personal Goods Shipments up to the ground level.
A: — Yes. Greyhound Package Express reserves the right to inspect shipping items if need be. This is to ensure that the items meet the stipulated delivery standards. Therefore, the company will not transport items for shippers who refuse inspection.
A: — The requirements are:
A: — The allows 3-weekdays free storage after informing you about the arrival of the item. Thereafter, you will incur an additional fee of $5 per day. You should pick up your item from the ‘s facility within 30 days, failure to which the company will get rid of it.
A: — Visit the ‘s website and use the online Find a Location tool.