This is a combined-venture multinational courier company, founded in 1989 and the Headquarters is in Hyderabad, India. The joint venture is between India’s Gati and Japan’s Kintetsu World Express. With its rich shipping resources, the company provides delivery services across nearly all districts in India.
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Customer Care Call Number: 040-71204284; 040-27844284
Email: [email protected]
The tracking number has 9 digits, for example, 123456789.
The courier offers domestic and international shipping services that include:
GATI KWE Express
This is a cost-effective delivery service for the time-sensitive shipping items and has the following key features.
Express Plus
This is a quick delivery service compared to the normal standard and has the following key features.
Premium
This is a service designed for the urgent shipping items that require multimodal deliveries to the metro and non-metro regions.
Premium Plus
This is an improved version of the Premium Service for the time-sensitive shipping items to all India’s major ports. The delivery period is 12 hours/before the next day at noon and serves specific locations.
A: - The transit time of a shipment is based on the weight and distance between two regions (origin and destination). Gati KWE website has a Transit Time Calculator to estimate the delivery time.
A: - You should request a pickup by calling Customer Care or filling an online pickup form.
A: - Gati KWE’s webpage has documents option on the tools section that gives the necessary information regarding shipping documents.
A: - You will only receive a refund in case of a delay in item delivery.
A: - Yes. You can alternatively call Customer Care to file a claim.
A: - No. The courier prohibits shipping dangerous goods among other items including, fragile material, hazardous material, jewelry, and liquid material.
A: - This is an Observation Note
A: - Gati KWE does not provide refunds for shipments across the North-Eastern region.
A: - You should make a claim within 30 days from the date of delivery.
A: - Your claim is eligible in case of:
A: - Gati KWE website has an online locator tool that tells about the regions the courier serves.
A: - Yes. This is possible through the payment option of Cash on Delivery.
A: - Use the Docket or Reference number of your shipment to track on the courier’s website.
| Status | Description |
|---|---|
| Item delivered | Item delivered to the destination address |
| Item arrived | Item is at the destination courier office |
| Item returned | Item sent back to the shipper |
| Item in transit | Item delivery is on process |
| Undelivered-delivery address closed | Item not delivered due to closure of the delivery address |
| Item departed its origin | Item left its initial location |
| Item is out for the next station | Item is out for delivery to the next courier station |
| Undelivered-addressee reused | Item not delivered because the addressee refused it |
| Item booked | Item booked for shipping at the courier office |
I dont know why these guys hold my parcel for 1 month???