This is a branch of the FedEx Corporation which serves the UK and other European countries. FedEx aims at expanding its global network through efficient logistics and delivery services.
Customer Service Working Hours
08:00hrs – 18:00hrs (Monday to Friday)
08:00hrs – 12:00hrs (Saturday)
The tracking number is the reference number which consists of 12 digits, for example, 221992094796.
FedEx delivery services cover the UK, Europe, and the rest of the world. The shipping services are tailored to meet your business and timescales needs. They include:
FedEx Next-day (UK service)
This shipping service is for the time-sensitive shipments that require quick deliveries across the UK. FedEx UK meets your delivery needs through this day and time-specific service.
FedEx International Economy
This is a cost-effective and efficient delivery service for shipments across Canada, U.S, Latin America, Africa and Oceania regions, Asia, and the Middle East.
FedEx International Priority
FedEx UK, through the International Priority, offers expedited international services to the U.S, Canada, Latin America, Africa and Oceania regions, Asia, and the Middle East.
FedEx International First
This is the fastest International Express service for shipments across Latin America, USA, Canada, Africa and Oceania regions, Asia, and the Middle East.
FedEx UK shipping time varies and is based on the service and region. For instance, it takes 2-5 days for FedEx International Economy while 2 days by morning, for the FedEx International First for the Canada and US shipments.
A:— Yes. FedEx allows you to ship a maximum of 9,998 packages per Air Waybill. You should, also, observe the weight limit per shipping item.
A:— You should indicate on the Airway bill the recipient’s country, city, and street address, contact details, and the postal code (of the recipient and the sender).
A:— No. FedEx does not allow the shipping of such since it does not offer specialized handling like refrigeration.
A: -Your item will be returned upon a request to the country of origin at your cost.
A:— FedEx has exclusive rights to route shipments by its way of choice. By agreeing to FedEx terms, you authorize it to divert your shipping item for efficient delivery.
A:— FedEx UK delivers shipments to the address on the (Air) Waybill. In case you want to change the address, you should contact Customer Support with an alternative address and recipient’s details. The reroute service will involve an additional transportation cost.
A:— Yes. FedEx will deliver your item at a special handling fee.
A:— The courier will make 3 delivery attempts. If they all fail, the item will be on hold at the nearest courier station for a maximum of 5 days. Failure of the recipient to pick up or collect the item will render it undeliverable.
A:— FedEx may consider an item undeliverable if:
A:— FedEx will attempt to notify the sender to initiate a Return process without subjecting you to regulatory conditions. If FedEx fails to reach you, it will return the item to the country of origin or the company warehouse.
A:— FedEx has a Money Back Guarantee for delays associated with all the international shipping services.
A:— You should contact the Customer Service and provide the following information.
A:— FedEx is only responsible for maximum compensation of $100 per shipping item.
A:— You should file a claim by writing to FedEx within 28 days of the shipment delivery. This should be submitted accompanied by the contents, packing, and cartons for investigation.
A:— The courier will not be liable for damages caused to shipments that require special handling.
A:— Below are the shipping times for various FedEx global regions
|Origin/Destination||FedEx International Economy®||FedEx International Priority®||FedEx International First®|
|Latin America||Export: 4 days
Import: 5-6 days
|Export: 1-2 days
Import: 2 days
|Export: 2 days, morning delivery
|USA and Canada||Export: 2-5 days
Import: 4-5 days
|Export: Next day
Import: 2 days by morning
|Export: Next morning
8:00 or 8:30 am
Import: 2 days by morning
|Africa and Oceania||Export: 3-4 days
Import: 4 days
|Export: 2-4 days
Import: 1-2 days
|Asia||Export: 4-6 days
Import: 3-4 days
|Export: 2 days
Import: 1-2 days
From main business centers
[Real-time SMS updates] – Receive timely and regular status updates of your shipment.
[Can be used on all devices] – Track your FedEx shipment from your mobile and PC devices.
[Multiple shipments tracking] – Track multiple shipments in a single display.
[A safety tool for e-commerce] – Enhance the safety of your online merchandise with the Order Tracking tool.