EPacket (EUB/e Youbao) is a service provided by China Postal Express & Logistics Co., Ltd for meeting the needs of sending light and small parcels (under the weight of 2kg/unit )for merchants on eBay, Aliexpress, etc, supports Shipping to 38 countries such as —America ,Canada, Australia,France, etc.
Q: What’s the contact number of epacket?
A: +86 10 11183(for English Service please press “8”)
Q: How can I get the tracking number?
A: Normally the tracking number can be turned out in 2 hours after the order placed.
Q: On what condition will my parcel be returned?
A: For international epacket, the package will be returned to the sender under the following conditions—
2-refused by reciever
3-returned by the customs
Q: How many countries are approved by epacket?
A: Supports shipping to 38 countries and areas—
Arabia, Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France,Germany, Greece
Hungary, Japan, Indonesia, Ireland, Israel, Italy, Kazakhstan , Luxembourg, Malaysia, Mexico
Netherlands,New Zealand, Norway, Hong Kong, Korea, Poland, Portugal, Russia, Saudi, Singapore, Spain, Sweden, Switzerland, Turkey, UK, Ukraine, USA
“No record —shipping lable”
—The information hasn’t received by Post office , or the tracking number is invalid, please check the tracking number with the sender
“Electronic Shipping Info Received—Shipping Lable”
—The information is received by Post office.
—The parcel is received by post office
“Processed through sort facility”
—The parcel is classified according to destination address.
“Arrived at post office”
—The parcel Arrived at post office
—The parcel is delivered
—There is no one available at your home while the parcel is delivered,please get to designated post office on notice to take your parcel within 10 days.
—The sorting process is finished.
“Out for delivery / available at PO Box”
—The parcel is on the way of delivery.
—The sending address is invalid
—The parcel is delivered to next countries
“Out of foreign customs”
—The parcel is released by foreign customs