DPD Group is a privately-owned global company that specializes in courier services including freight forwarding, third-party logistics, and the Express Mail Service (EMS). It was founded in 1999 and the headquarters is Issy Les Moulineaux-France. Over the years, the company has grown to employ over 41,000 employees worldwide.
Customer Service Telephone: +370 5 2106777
E-mail: [email protected]
The DPD tracking number consists of 10 digits, for example, 1234567892. However, the numbers may also comprise one letter or digit.
DPD offers both local and international parcel delivery services. The international services include the following.
§ The Express Service
§ The Classic delivery
§ The DPD Pallet delivery
This is an international delivery method for parcels weighing up to 31.5 kg that are to be shipped to specific regions across Europe. The Express Service has unique features which are:
§ Guaranteed money back in case of delay in delivery
§ Insurance for your shipping items
§ Sure and definite day deliveries to countries across Europe
Express Service covers Finland, Germany, Netherlands, Slovakia, Luxembourg, Austria, Czech Republic, Poland, Belgium, Denmark, the UK and France. Any parcel and mail send/deliver via DPD can be tracked in OrderTracking.
This is a delivery service tailored to your shipment needs. It comes with pocket-friendly rates for parcels to be delivered across the European countries. It provides an additional door-to-door delivery service to the EU member and specific non- member states. The average DPD Classic shipping time within Europe is 1-9 working days. Below are the key features of this delivery method.
§ Offers Finland and Poland-pallets delivery
§ Delivers Parcels weighing a maximum of 31.5 kg
§ Parcel tracking feature
§ Insurance for delivery parcels
§ It is safe and reliable for the European countries
This delivery also called the DPD MAX, is a cost-effective and reliable pallet delivery solution across the European countries. It offers a door-to-door delivery service and the maximum pallet shipment weight is 740 kg.
The DPD Company offers various world-class courier services that are best tailored to meet customers’ needs. These services include:
§ Return parcel
§ The Pickup service
§ The Precise Service
§ The Predict Service
The company offers return parcel services for customers who seek to have items/parcels returned to the source. Parcel return may be as a result of damages or incorrect delivery item. Through this service, customers can drop the parcel at any DPD pickup point or schedule for a home collection by the DPD personnel. This service has a tracking feature option to enhance parcel safety and follow-ups.
This service enables you to send and receive parcels at any Pickup point of your desire. It is convenient and flexible as you can do this from the comfort of your office, workplace, and home. The service has extended worldwide coverage with over 43,000 Pickup points and personal lockers. This figure translates to the probability of the existence of a drop-off or pickup point across Europe.
This is a delivery service that gives customers the liberty to choose their desired delivery time in terms of the precise day and hour. For easy customer experience, the company has a list of different delivery schedules to choose from depending on your needs. Below are the key features of the Precise Service.
§ Delivery notifications regarding your parcel
§ Book a delivery schedule that will best serve your needs
§ Has a shipping time calculator that enables the delivery time estimation
This is a service that allows you to estimate the exact parcel delivery time. This is enabled through an email and SMS notification sent to the recipient. Also, it is flexible to the extent of customers being able to change the delivery address, time, and day of delivery if need be. This is the most common delivery service for businesses across Europe. It is efficient, reliable, and fast thereby allowing customers to get their parcels at the most precise time.
A:— Yes. However, DPD offers exclusive Classic deliveries to the following non-EU Member countries.
A:— Enter the reference/parcel number in the DPD website portal.
A:— No. Below are the dimensions and weight value for the Pickup service.
§ Height: 37 cm
§ Maximum weight is 20 kg
§ Width: 44 cm
§ Length: 61 cm
A:— No. DPD prohibits sending:
§ Plants and living animals
§ Food products
§ Body parts/Human remains
§ Narcotics and alcoholic drinks
Generally, DPD restricts the transportation of commodities that may be prohibited in any state whose borders are to be crossed.
A:— You should make a claim of the damaged or lost item by writing to DPD within a window period of 7 days of the delivery. Attach the following documents to support your claim.
§ An original and verified copy of the acquisition document of the shipping item in question
§ A verified delivery document
§ An original copy of the insurance-free declaration of the item
§ Clear photos or other proofs of the damage extent
DPD will offer full compensation to your damaged/lost item in case the case is found genuine.
[Bulk Track and Trace DPD shipment] – Track your multiple shipments in one session.
[Timely SMS notification] – Receive real-time updates about the shipment status of your DPD shipment.
[World-class e-commerce tool] – Expand your online market by making follow-ups on your clients’ deliveries.
[Compatible with multiple gadgets] – Track your shipment over the desired device (PC or Mobile).