DotZot, also known as DTDC Express Limited, is a company that provides courier services across India and internationally. It was founded in 1990 and has over 13,000 employees.
Order Tracking offers parcel tracking services from over 600 couriers including EMS(ePacket), USPS, China Post Group and others. Easily track your DotZot parcels here!
Customer Care Number: +91 080 25365039; +91 080 25365039
The tracking number consists of 13 characters (a letter and 12 digits), for example, I30020031396.
The company offers both local and international delivery services that include:
Premium
This service has the following key features:
Express
This is a delivery service for time-sensitive shipments to both local and international destinations. Here are its main features:
Economy
This is a cost-effective and efficient delivery service with the following key features:
A: — The shipping rates depend on the weight or volumetric weight of a shipping item. Dotzot website has a Volumetric Weight Calculator for rate estimation.
A: — Yes. However, compensation does not cover items such as pottery and glassware antiques.
A: — Under normal circumstances, delivery should take between 3-7 working days from the item pickup date. However, deliveries for certain regions may take longer depending on the distance. Therefore, you should wait for at least 7 days from the pickup date to raise delivery queries.
A: — No. You can only label and ship your parcels separately.
A: — You can purchase the materials online from the Dotzot website.
A: — You should track your item from the DotZot website by entering the tracking number which is the reference or Air Waybill number.
A: — DotZot delivers parcels during weekdays and Saturdays only. However, it is possible to schedule Sunday delivery on request by the consignor at an additional fee.
A: — Yes. You can pick up your item from the courier’s station as long as you inform DotZot by calling the number on the Missed You notification card.
A: — Dotzot normally, delivers parcels from 9:00 am to 6:00 pm. This may be different if you are using a time-definite shipping service.
A: — You should reject or refuse the delivery and ensure that you inform the shipper immediately.
A: — The Courier has an online Location Finder tool that will assist you to establish the regions it serves.
A: — DotZot only delivers items to the address indicated on the shipping item. If not at the shipping address, the company will deliver to the available person after establishing your relationship.
A: — You should call the number on the Missed You-notification card to schedule another delivery.
A: — The courier is liable to maximum compensation of INR 100 and US$100 for domestic and international shipments, respectively.
A: — Yes. The courier can perform this through the Collect on Delivery service upon a request by the shipper.
A: — You should send the items back to the shipper through the Return/Exchange service which is available to select regions.
A: — The company has an online pickup tool for the service.
| Status | Description |
|---|---|
| Processing item | The item is processing before dispatch |
| Picked up | Item picked up by the courier for delivery |
| Request for pickup | The shipper has requested pickup service |
| Shipment arrived | The shipment is at the destination point |
| Out for delivery | The item is out of the courier station to the destination |
| In transit | The item delivery is on course |
| Arrived at DotZot Hub | The shipment is received at the courier station and is pending delivery |
| Booking on process | The shipment booking is ongoing |
| Returned to the sender | Item is rejected and sent back to the shipper by the consignee |
| Undelivered | Item delivery is unsuccessful |
Parcel tracking at its best! You should improve the delivery though.