DotZot, also known as DTDC Express Limited, is a company that provides courier services across India and internationally. It was founded in 1990 and has over 13,000 employees.
Customer Care Number: +91 080 25365039; +91 080 25365039
The tracking number consists of 13 characters (a letter and 12 digits), for example, I30020031396.
The company offers both local and international delivery services that include:
This service has the following key features:
This is a delivery service for time-sensitive shipments to both local and international destinations. Here are its main features:
This is a cost-effective and efficient delivery service with the following key features:
A: — The shipping rates depend on the weight or volumetric weight of a shipping item. Dotzot website has a Volumetric Weight Calculator for rate estimation.
A: — Yes. However, compensation does not cover items such as pottery and glassware antiques.
A: — Under normal circumstances, delivery should take between 3-7 working days from the item pickup date. However, deliveries for certain regions may take longer depending on the distance. Therefore, you should wait for at least 7 days from the pickup date to raise delivery queries.
A: — No. You can only label and ship your parcels separately.
A: — You can purchase the materials online from the Dotzot website.
A: — You should track your item from the DotZot website by entering the tracking number which is the reference or Air Waybill number.
A: — DotZot delivers parcels during weekdays and Saturdays only. However, it is possible to schedule Sunday delivery on request by the consignor at an additional fee.
A: — Yes. You can pick up your item from the courier’s station as long as you inform DotZot by calling the number on the Missed You notification card.
A: — Dotzot normally, delivers parcels from 9:00 am to 6:00 pm. This may be different if you are using a time-definite shipping service.
A: — You should reject or refuse the delivery and ensure that you inform the shipper immediately.
A: — The Courier has an online Location Finder tool that will assist you to establish the regions it serves.
A: — DotZot only delivers items to the address indicated on the shipping item. If not at the shipping address, the company will deliver to the available person after establishing your relationship.
A: — You should call the number on the Missed You-notification card to schedule another delivery.
A: — The courier is liable to maximum compensation of INR 100 and US$100 for domestic and international shipments, respectively.
A: — Yes. The courier can perform this through the Collect on Delivery service upon a request by the shipper.
A: — You should send the items back to the shipper through the Return/Exchange service which is available to select regions.
A: — The company has an online pickup tool for the service.
|Processing item||The item is processing before dispatch|
|Picked up||Item picked up by the courier for delivery|
|Request for pickup||The shipper has requested pickup service|
|Shipment arrived||The shipment is at the destination point|
|Out for delivery||The item is out of the courier station to the destination|
|In transit||The item delivery is on course|
|Arrived at DotZot Hub||The shipment is received at the courier station and is pending delivery|
|Booking on process||The shipment booking is ongoing|
|Returned to the sender||Item is rejected and sent back to the shipper by the consignee|
|Undelivered||Item delivery is unsuccessful|