Ceska Posta, also known as Czech Post, is a state-owned company founded in 1918 and the Headquarters is in the Prague-Czech Republic. The company has a record of over 31,000 employees who enable the provision of courier and postal services.
Customer Care Telephone: +420 954 292 102; +420 800 10 44 10
Email: [email protected]
Customer Care Working Hours
(7:00 am – 7:00 pm) – Monday to Friday
(8:00 am – 12:00 pm)- Saturdays
This is the parcel or reference number and has 13 characters (letters and digits), for example, RR04501510453FI.
The company offers both domestic and international shipping services that include the following.
Express Parcel Delivery
This is a domestic shipping service for time-critical items measuring up to medium size and has the following features:
International Standard Parcel
This is a cost-effective shipping service for non-urgent abroad items such as documents, merchandise, and gifts.
International Commercial Parcel
This is an efficient service for both business and individual international shipping needs with key features:
This is the fastest international shipping service ideal for the time-sensitive items. It covers over 120 countries globally and has key features:
A: — The courier will leave a Pickup Call notification at the location of delivery. It will also make another free of charge delivery attempt the next working day. The attempt will follow the regular schedule which is between 8:00 am and 4:00 pm.
A: — The courier will not be able to provide attempt another delivery if:
A: — Yes. If not available at the location of delivery, your item will be stored at the courier’s facility for a specific time. It is from here that you should collect the shipment at no extra storage cost.
A: — The courier at its own cost will return the shipment to the consignor or dispose of it.
A: — Yes. The courier offers International Insured Parcel Service ideal for shipping items such as valuables.
A: — Yes. You are liable for an amount of compensation equivalent to the declared item value. You should, however, ensure that the shipping service is in line with the Foreign Terms and Conditions.
A: — No. You cannot track or trace your shipment with this service.
A: — Two factors determine the shipping time: the destination and type of service. For instance, it will take a maximum of 6 days to ship an item by Air to a European country. On the other hand, it will take between 1 and 2 weeks to deliver the same to a non-European country.
A: — Yes. For identification purposes, you should have at least one of the following documents:
A: — No. The change of a delivery address is only available in the Czech Republic.
A: — You will receive both SMS and email notifications on your mobile device.
A: — Enter the consignment number of your shipment on the e-Track and Trace tool.
A: — Czech Post has an online tool to find your postcode.
|Shipping item dispatched from the origin country|
|Item delivered to the destination|
|Consignment prepared for delivery|
|Consignment cleared for delivery|
|Item accepted by the post office of the destination country|
|The consignment sent to the Czech Republic|
|Shipping item update at the office of exchange – incomplete address, damaged|
|The consignment prepared for Customs clearance|
|The consignment is at the logistics hub|
|The item departed the inward office of exchange|
|The consignment posting number|
|Communication with the addressee about the consignment deposited in the interim warehouse|
|Consignment is processing in transit country|
|The consignment left the logistics hub|
|Consignment not released for export to destination country – non-compliance with Postal Terms and Conditions|
|Consignment returned to the sender – not picked up by the addressee in time|
|Consignment deposited – addressee has a P.O Box|
|The consignment is in transit|