I am still waiting on a package from Pakistan (to Australia). It has been 19 days and supposedly has been "in transit" for the last 9 but the website still shows the package as being in Pakistan. Compare this company to DHL and there is no comparison. DHL have way better tracking information and can manage to deliver a package within 5 days in the middle of a pandemic! DHL have done that 3 times in the last 5 weeks and so that is not a fluke. DPEX are extremely slow, provide a crap tracking website and never respond to any emails. I would hate my business to be connected with theirs in any way. I will not deal with any vendor that uses them. It will now be a standard question that I ask. You use DPEX? Well sorry vendor but I am not buying anything from you.