This is a subsidiary of Bpost, which is the national postal service of Belgium. The company provides international Mail and parcel delivery services and end-to-end solutions with over 20,000 employees.
OrderTracking offers parcel tracking services from over 600 couriers including China EMS(ePacket), TNT，China Post and others. Easily track your Landmark Global parcels here!
The tracking number consists of 13 characters (letters and digits), for example, LTN93096426N1.
The company offers International Mail and parcel deliveries with the following key features:
A:— You should contact the Customer Support of your retailer to perform this operation.
A:— You should enter the parcel tracking number on the e-Landmark portal to establish the location of your item. Alternatively, you can contact Customer Care for more details.
A:— You should contact the Customer Support of your retailer for this service.
A:— Yes. You should get in touch with your item retailer for further directions.
A:— The courier will make another delivery attempt on the same day and the next business day if the previous proves futile. If all attempts are unsuccessful, the item will be held at the nearest courier office pending collection. In this case, the courier will leave a calling at your door.
A:— The courier has many pickup locations. Therefore, the calling card left at your address contains this information. In case of further queries, you should contact Customer Support.
A:— You should immediately contact your retailer to lodge investigations on the matter. We will also partner with the retailer for proper follow-ups.
A:— Yes. The courier will undertake any Customs procedure if need be at the customer’s expense.
A:— The courier will effect an administrative levy in this case which the customer will be liable to.
A:— No. Landmark, at its capacity, may assume the role of a Customs broker or an agent.
A:— The rates vary depending on the origin and destination of the shipping item. You should present proof of origin or any valid item document for preferential rates consideration.
A:— The courier reserves the rights to terminate the delivery of an item if the provided item information is:
A:— Landmark Customer Support is available in multinational languages hence you can communicate any time with convenience.
A:— Yes. You can arrange a pickup service for your Return item online. Alternatively, you can contact Customer Support for a pickup.
A:— The courier will be entitled to impose an interest charge to the initial shipping fee.
A:— The courier will not be liable to a customer in case of:
A:— Landmark will only be liable for a claim amounting to a maximum of ten million pounds.
A:— You should first track your item through the online tracking tool. If you still cannot locate your item write to the Customer Service Support Manager at a registered office. The courier will respond to your claim in writing soonest possible.
| Status | Description |
|---|---|
| Arrival from abroad | The item has arrived at the international destination |
| Shipment data uploaded | The item data uploaded successfully to the courier system |
| Transmitted Customs information | Courier received Customs information on the shipping item |
| Grouped at Landmark facility | Item classified for shipping at Landmark facility |
| Parcel handled | The parcel is handled by the Landmark officials |
| Departure to destination country | Item leaving for the destination country |
| Arrival at the distribution office | Item is received at the courier office for distribution |
| Crossing border-in transit to the courier hub | The item is in transit from the origin country to the courier hub |
| Received at the international processing center | The item is at the international processing facility |
| Bpost received the item | The item is at the Bpost office |
| Processed | The item is successfully processed |
| Delivered | The item is successfully delivered |
| Shipment held for payment | The item is on hold pending payment |
| Finished packaging-order prepared for shipping | Item packaging complete and is pending delivery |
| Sorted with notification | A notification is sent confirming complete sorting |
Landmark/Skypostal/Auropaq is one of the most irresponsible shipping services ever. THEY CANNOT BE TRUSTED to deliver your packages.
Landmark is almost impossible to reach. They never answer phone calls. Not even an Amazon Manager can reach them by phone. Then, after jumping through hoops writing more than one e-mail, you get a lousy e-mail, with an answer that is non-responsive and/or false.
In my case, Landmark FALSELY marked my package as DELIVERED to me when, in fact, Auropaq admitted they delivered it to someone else, and are too lazy to retrieve it from that person and deliver it correctly to me.
When asked, Landmark falsely responded and shamelessly doubled-down that my package was DELIVERED to me, when Auropaq's own proof of delivery clearly shows that they delivered my package to someone else at a totally different location.
The worse of the three is Auropaq SAS. It's the absolute most irresponsible and absolute worst courier service in history, and their tracking system is irresponsibly lousy.
Instead of delivering packages in a day or two, like other express courier services do, they shamelessly HOLD packages for more than 10 days with no movement and no tracking updates. After that, when pressed by Skypostal to deliver a much delayed package, they falsely promise to deliver the same day but do not. When pressed again the next day, they again falsely promise to deliver the same day but again do not.
I am perplexed that anyone, especially a good company like Amazon, is still using Landmark Global or Auropaq SAS... especially after reading the avalanche of legitimate complaints on social media and Trust and Safety sites...
The delivery terms are so friendly